Guarantee & Service
Guarantee
We meet the strictest quality standards. The warranty period is 2 years and applies to all parts of the product.
Personal Contact
If you require assistance or have a complaint, please contact us. We will gladly answer your questions or pass you onto the relevant person.
Complaints
General statutory provisions apply to complaints and returns. It is your responsibility to check goods and packaging for defects and transport damage upon receipt. Otherwise, under commercial law, they shall be deemed to be free from defects. Always have the delivery agent confirm any ascertainable damage in writing upon acceptance of the goods and indicate this. Please inform us of any damage within 24 hours of delivery.
Feel free to send us an e-mail with pictures attached in order to explain your complaint in greater detail. This enables us to deal with the matter quicker and easier.
Please address complaints to +49 6081 9419-300 or by e-mail to customerservice@adamhall.com.
Returns
Please contact us prior to dispatching any returns. This gives us the opportunity to potentially resolve the problem remotely. If a return turns out to be unavoidable, please solely send items to:
Adam Hall GmbH
- Returns -
Adam-Hall-Str. 1
D-61267 Neu-Anspach
Please note that we are unable to accept returns for which postage has not been paid or about which we have not been notified in advance.
In order to process returns in a timely manner, please carefully complete the return form provided with each delivery and enclose it in the shipment together with the original invoice or a copy thereof.
Repair Service
For products under guarantee, we shall repair or replace the damaged product free of charge. If you wish to use our repair service but your product guarantee has expired, we charge € 49,00 for a quotation. This amount is offset against the repair costs if you choose to accept our offer.
To use our repair service, please have your receipt to hand and contact us for a return number.